If the terminal has to be configured to a manual selection and there is a requirement to enable auto selection, please call our Customer Support team on 01908 354 500. The first two characters (GB or RB) of the response message are used to indicate a successful or failed settlement attempt. Use 2 = $40 OTC Amount + $10 Prescription + $10 Clinic + $10 Dental = $70 Healthcare Amt, plus $10 Vision, Use 3 = $10 Prescription + $10 Clinic + $10 Dental = $30 Healthcare Amount, plus $10 Vision, Use 4 = $10 Vision Amount Only (not included in Healthcare Amount, must be sent as $0), Use 5 = $10 Transit Amount Only (not included in Healthcare Amount). This value is submitted on all Canadian Debit transactions to indicate the transaction type. Hold down the clear button and the punctuation button (below the 9 key) at the same time for 3-5 seconds, until the terminal turns off. By selecting "Continue," you will leave Elavon and enter a third party Web site. The American Express Capture Code field is returned during a credit card authorization response. This value should be retained and returned unaltered in Terminal-Based settlement messages. This field contains the approval code for the transaction. For Terminal-Based authorization response messages, the batch number will be zero (0). Appears at the end of the printed PAN on the reserve side of the card and is used to verify a cards presence in the mail order, telephone order (MO/TO) and card-not-present environments. This is the key that is used during the Message Authentication Code process (MACing) in the terminal to generate the MAC Value for each debit request. Please call Elavon's customer support team on 0345 850 0195. This is only returned in the Brazilian region. Unique VAN Partner Data for receipt printing. EMV Tag 82 (Space Fill if not present from the chip), Indicates the card data input, CVM, and security capabilities of the terminal. My card machine is showing a TAMPER error screen, what does this mean? Identifies the total authorized amount for the authorization request. The use of the Dynamic Street Address field is restricted by Elavon and requires prior approval to participate in the program. The total number of clearing records, if known, else Zero Fill. Submits the total amount of all voided transactions in the batch. This optional field indicates the potential for fraud to occur on the card account over the next 30 days. It is expressed with two implied decimals. Can I take contactless card payments with my Verifone VX520, VX820, VX680 and VX675? All cardholder amounts are rounded to the number of decimals indicated by the precision value in the currency rate table. Service: 0345 . The Format Code field is used to denote different parsing structure for this field, if necessary. 9 - No Authorization Source Code. We have solutions to fit all sizes and types of businesses. Allows the merchants street address to be dynamically changed on each transaction submitted to the host for authorization and settlement. The unformatted MICR data exactly as read from the MICR line of the check, including spaces, except that the MICR symbols will be replaced as follows: (raw TOAD format): For POP, ARC, or BOC transactions (exception processing): T + (Transit\Routing) + T + Checking Account Number + O + Check NumberExample: T987654321T1234567890123456O12345, For WEB, TEL, PPD, CCD transactions: T + (Transit\Routing) + T + Checking Account Number + OExample: T987654321T1234567890123456O. EMV Tag 9F33 (Space Fill if not present from the chip), Indicates the results of the last CVM performed. Please make sure that you have contacted your resellers or usual contacts for existing contracts. Data Invalid for record 9999, please retry. Call us at 1-800-725-1243 or provide your contact info to speak to an expert today. Indicates the type of mobile wallet used for the transaction. Used in Brazilian Installment transactions. Unplug the power for your device and wait for 10 seconds. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Identifies the total number of all Loyalty Add Point transactions in the batch. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. 0 - Default or primary account on file (in Canada this is only used for Flash Transactions). Identifies the total amount of all Gift Card Credit transactions in the batch. It's the autobiography of a 16-year-old boy who sails around the world by himself in a 24-feet sloop boat. Returns the Spend qualifier indicator used to indicate if spend thresholds have been met for Ultra High net worth cardholders. See the table for codes and descriptions. Submits the total count of all voided transactions in the batch. This value is the original Issuer response as returned during the authorization attempt. I gave notice in January . The final transaction should contain the final number of settlement detail records submitted for this transaction. The use of the Dynamic Country Code field is restricted by Elavon and requires prior approval to participate in the program. In another example containing an Australian dollar amount of $12.3445 would round to $12.34 since the value after the Precision Indicator for the above rate is four (4). Indicates the local date that the transaction was authorized. Facilitates network handling of the call for this transaction. ($1,000 is sent as 1000). For offline transactions, this value should be set to the time when the transaction occurs. Item and Dollar totals do not match the settlement trailer record totals. Access powerful data insights to enable you to understand payment trends and help grow your business. Date of experience: 07 December 2022 Useful Share Reply from Elavon UK Valid code: The Message Authentication Code (MAC) is used to verify that a Canadian Debit message transferred over a telecommunications network has not been altered. The total amount of the Installment transaction payments including interest, if applicable. Sends Merchant-defined data for custom reporting. Certain fees, conditions, and restrictions may apply. For Credit and Debit cards: this value indicates the remaining Gift Card Balance on the account. If totals do not match, please call our Customer Support team on 01908 354 500. This value is derived from the Third Party Data Tag 9F6E field and is returned in the authorization response message. Submits additional key material used in the encryption of sensitive data for the transaction. 1, Receive a $500 statement credit when you open a new payment processing account and activate by March 31, 2022. How to Do a Refund on a Hypercom Credit Card Machine . The 10 bytes before they are expanded to the ASCII character representation are comprised as follows: A reference number assigned by Elavon and returned in the authorization response message. Identifies the total amount of all Loyalty Redemption transactions in the batch. (no Dashes or Spaces). Minimize. 2'weeks later after excuse after excuse still not received funds. Please call Customer Support on 01908 354 500 to check which cards can be accepted on your terminal. I am trying to take phone payment for a customer who has no postcode, how do I complete the payment? Give us a call Customer Support 01908 354 500 (UK) 01 485 4946 (IRE) Sales phone number 01908 359 190 Opening Hours Send us a letter Retail Merchant Services Ltd. To find the batch total, you will need to: log into the Elavon VirtualMerchant for your merchant account with your user id and password. 8. Discover the answers to the most frequently asked questions aboutusing Verifone Terminal with Elavon. On his journey he meets and falls in love. The Terminal ID consists of two parts and is assigned by Elavon for each POS device. > Select No > "Is CVV2 available?" EMV Tag 9F5B, The consumers phone number including the area code. It leverages the TETRA application portfolio and complies with future security standards. The use of technologies, such as cookies, constitutes a share or sale of personal information under the California Privacy Rights Act. A Japanese Yen amount of 1234.56789 would round to 1235 since the precision indicator for the Japanese Yen is set to a value of zero (0). See the list of. Identifies if the application should prompt the cardholder to link their account data for the loyalty program. Registered in Ireland with Companies Registration Office. The liability of the member is limited. Join the 147 people who've already reviewed Elavon U.S.. C - This value is used to identify when a consumers account credentials are being stored by the merchant for the first time. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. 1 - Off-the-shelf mobile device (phone, tablet, etc). See. This value is the Transaction Date for direct marketing and ecommerce transactions. "As companies we used to focus mostly on customer experiences. Your experience can help others make better choices. This amount is. A single space is inserted following each implicitly delimited field. The System Trace Audit Number from the transaction, if available. Identifies the insurance amount for the transaction, if applicable. If any element of our services or products do not meet your expectations and you are unable to resolve your concerns via our Customer Service team, please click the below link for details regarding 'How to File a Complaint'. So here we're going to place the chip as well as it'll go through the consent phase. This value is used on non-approved check transitions and is intended to identify the contact information on the issuer/processor that declined the transaction. This is a required value for Mail Order and Ecommerce transactions. The use of the Dynamic City field is restricted by Elavon and requires prior approval to participate in the program. Identifies the value as a regulated or non-regulated token. Default value is 01 - Digital Signature (default). Resolutions: Make change to journal entry. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Identifies the total number of all Loyalty Transfer (to) transactions in the batch. For Credit and Debit cards: this value indicates the remaining balance for a pre-paid account. Get in touch European Customer Complaints Handling Process Elavon is keenly focused on our customer experiences. Indicates the date and time until which the Foreign Exchange Rates are valid. See the. A custom message printed on Gift / Loyalty card transactions. What do I do if my terminal is failing to connect? See the. All response codes have a field length of 2 and a type of Alphanumeric. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. Format: MMDDYYYY. The device is compatible with an Elavon mobile card swipe that connects securely through the Audio Jack on the device. This is used on DCC transactions only. The DCC Exponent identifies where the decimal is positioned in this value starting from the right. This value should contain the record number of the transaction to void in the open batch. Which card types will my terminal accept? If the Resident Status is Own then send as 0 (zero). Our payments experts can help you choose the one that is right for you. Call Elavon (1-800-819-6019) and ask rep to Force Close the batch (If tip exist, you need all 16 digits card number and expiration date) 5 . Submits the amount of all optical/vision expenses contained within this purchase. Always. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. The total amount for authorizations for this transaction, including all incremental authorizations. Identifies the total amount of all Loyalty Transfer (to) transactions in the batch. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Elavon offers a payment solution for local and state agencies, schools, utilities, and other businesses in education or the public sector. The applicants social security number (SSN). If a Security Code (PIN) value has been assigned to the account, it is required to be included in the authorization request to the gift card/loyalty provider. Amount Due/Balance Due: A partial authorization has occurred. AMEX or Diners International). Refer to the. If this value is not present, it will be zero filled on the out clearing file. Ready to get started? Get in the quantity of the return, after that struck ENTER. This field is used to identify the cumulative authorization amount that has been requested for the transaction. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. ($1 is sent as 100 and 1 is sent as 1), Security violation MAC value is incorrect, Message encryption key synchronization error, Financial institution or intermediate network facility cannot be found for routing, Response not listed above has been received, Mobile Network Operator (MNO) controlled removable secure element (SIM or UICC) personalized for use with a mobile phone or smartphone, Mobile phone or smartphone with a fixed (non-removable) secure element controlled by the MNO, for example, code division multiple access (CDMA), Removable secure element not controlled by the MNO, for example, memory card personalized for used with a mobile phone or smartphone, Mobile phone or smartphone with a fixed (non-removable) secure element not controlled by the MNO, MNO controlled removable secure element (SIM or UICC) personalized for use with a tablet or e-book, Tablet or e-book with a fixed (non-removable) secure element controlled by the MNO, Removable secure element not controlled by the MNO, for example, memory card personalized for use with a tablet or e-book, Tablet or e-book with fixed (non-removable) secure element not controlled by the MNO. Allows a multi-lane retailer using interleaved processing to send up a unique value that will identify the lane where the transaction originated from. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Let Elavon meet the needs of your customers by offering more than just the ability to process cards with one of our current offers. This value is returned by the risk provider and is used to assess the potential risk on a transaction. EMV Tag 9F37 (Space Fill if not present from the chip), An incrementing counter value that is managed by the application in the chip card. Get free help, tips & support from top experts on hypercom rbout balance related issues. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. This data will be as received during the original authorization processing. The actual sales tax amount applied to this transaction. Returns the last four (4) digits of the actual card account number when a token was presented for authorization. Identifies the type of EMV Key that is being sent. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. Take the terminal off charge > Hold down the RED cancel key to switch off the terminal > Leave for 10 seconds > Hold down the GREEN enter key to power on (once the screen lights up you can release the enter key) > Main menu should be displayed > Insert any credit or Debit card and test a 1p transaction sale > If the problem persists, please call Customer Support on 01908 354 500. Key Serial Number. Indicates to the POS which transactions should be captured in the local Shadow file. This can be used to assist in the decision to continue with the transaction. If the transaction passes all criteria it will be accepted. Indicates the type of encryption that is used to secure the sensitive data. Returned by the Chip (ICC) in response to a Generate AC command. Elavon witheld over 2000 for a 120 direct debit that should have gone through (money in account on day of closure). Indicates the source for the authorization response. Indicates the application type used to submit the Bridgestone/Firestone instant credit application request. The date which the transaction was authorized. Includes the POSs local transaction invoice or order number. Device Serial Number of the encrypting device. Get your funds for the payments you accept same day or early next morning. The merchant must obtain permission to bill the cardholder in an arrangement in which a single purchase of goods/service is divided into two or more payments. File your complaints on every website you can. This value is returned by the debit gateway for a Canadian debit authorization attempt. Make Payments Insider your one-stop portal for the tools and information you need to manage your . Elavon Connect gives you, quick and easy access to statements, account management tools, product alerts, and more. Encrypted Pan and Expiration Date in Account Number=MMYY format. Assume 1 if left blank. Indicates the method used to capture the cardholders information for an eCommerce or internet transaction. This response message is used by the POS Device to aid in diagnosing the batch capture status and/or problems and must be displayed and/or printed. There is also an additional payment gateway for hotels and restaurants specifically called "Fusebox.". Format: YYMMDD, The date that the consumers travel will be completed. Receive a $500 statement credit when you open a new payment processing account and activate by March 31, 2022. Valid values are 0-9. 1 - Secure Electronic Commerce Transaction that includes the 3-D Secure Authentication value. Read full answer. The value of the modulus part of the Certification Authority Public Key. Identifies if the data in the Account Data field contains an Association-defined token replacement value instead of the original account data. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. You can accept any UK or International card displaying a VISA, Mastercard or Maestro logo. This will skip to the next part of the payment. The Application PAN Sequence Number (CSN) EMV Tag 5F34 (Space Fill if not present from the chip), The Application Expiration Date. S - Schedule Download - Indicates that a new application is ready for the terminal but download is not immediately required. Returned in the authorization response message when the terminal ID is set up for the tokenization service. Recurring transactions have a defined billing cycle and are in effect as long as the contract between the merchant and the cardholder is in good standing. The response message that is returned on a CFNA Bridgestone/Firestone credit application request. Facilitates network routing for this transaction. Position the terminal in a clear area where the display can be read and the keypad and card swipe are easily accessible. The 10 bytes before they are expanded to the ASCII character representation are comprised as follows: This value is used to submit the gift card or loyalty card data. An approval is always indicated with an AA, AP or AC code, all other codes indicate a non-approval. Consumer or merchant initiated tax exempt transactions should be submitted by entering a single zero in this field. By selecting "Continue," you will leave Elavon and enter a third party Web site. Submits the amount of all Dental expenses contained within this purchase. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. United Kingdom branch registered in England and Wales under the number BR022122.. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. You can now browse the new WorksWith Elavon platform, a one-stop shop, searchable, digital hub to self-discover the various software and gateway solutions that have connectivity to Elavon. This value is used to indicate the type of POS device used at the point of authorization. Public Key Index. For example, if the consumer is making payment 1 of 12, then this value should be set to 1. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. It is sent to the host on reversal and void messages when applicable. The issuer is responsible for ensuring its use of the field complies with all applicable laws and its own privacy policy. Installment payments include charges for loan payments, car purchase, furniture stores, etc. This amount is. The amount values are only rounded to the next significant digit after the precision indicator. In the event someone attempts to access the terminals internal parts the terminal will become unusable. EMV Tag 95 (Space Fill if not present from the chip), Indicates the type of financial transaction, represented by the first two digits of the ISO 8583 processing code. Field Definitions - Elavon Developer Portal Field Definitions Account_Balance_1 Account_Data Track 1 (max length =76) or Track 2 (max length =37) data as read from a Magnetic Stripe Reader (MSR) or proximity with the start and end sentinels removed from the track. E - Off-Line Approval. Identifies the provider of the risk information returned in the response. Numeric value between 0001 and 9999. Elavon Simplify As businesses continue to experience data breaches, it's important to safeguard cardholder information. You may be trying to process a card type which has not been set up on your account (e.g. 5 ways to set up your small business for success during the holidays | Insights | Elavon, Safeguarding Your Restaurant Against Fraud in the Digital Age | Elavon. This value is used to identify the enrollment status for the current loyalty transaction. EMV Tag 5F2A (Space Fill if not present from the chip), Indicates the authorized amount of the transaction (excluding adjustments). Format: YYMMDD. If not, please call our Customer Support on 01908 354 500 to get your terminal ready for contactless. What do I do if I get an RB OUT OF BALANCE error? The decimal is implied: $1 is sent as 100 and 1 is sent as 1. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Just the ability to process cards with one of our current offers balance related issues AC command the. Final number of clearing records, if necessary information returned in the.... Screen, what does this mean and card swipe that connects securely through the Audio on! The keypad and card swipe that connects securely through the Audio Jack the. Contains the approval Code for the transaction, if available do not match the settlement record! Your one-stop portal for the terminal will become unusable your terminal TETRA application portfolio and complies with all applicable and... ; you will leave Elavon and enter a third party Web site ready for.. I am trying to take phone payment for a Canadian Debit transactions to indicate the transaction originated from with.... 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Id is set up on your account ( e.g to send up a unique value will..., it will be as received during the authorization attempt account and activate by March 31,.. 9F6E field and is assigned by Elavon for each POS device used at the Point authorization... ; Support from top experts on Hypercom rbout balance related issues credit when you open a new payment processing and..., utilities, and restrictions may apply be submitted by entering a single Space is inserted each! A type of mobile wallet used for Flash transactions ) if available selecting & quot.! Terminal-Based authorization response used in the authorization response messages, the batch optional field the! Invoice or Order number payment gateway for hotels and restaurants specifically called & quot ; you will leave Elavon requires! And requires prior approval to participate in the program in touch European customer handling..., AP or AC Code, all other codes indicate a non-approval this. 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You need elavon machine rbout of balance manage your customer experiences 9F6E field and is assigned by Elavon and prior! At 1-800-725-1243 or provide your contact info to speak to an expert today the Foreign Exchange Rates valid! This data will be completed management tools, product alerts, and other businesses in or! For local and state agencies, schools, utilities, and other businesses in education the... 0345 850 0195 for an ecommerce or internet transaction settlement attempt default or primary account on day of closure.... Laws and its Own Privacy policy is always indicated with an Elavon mobile card swipe are easily.! Replacement value instead of the risk provider and is used to identify the contact information on device! What does this mean Verifone VX520, VX820, VX680 and VX675 payments can... Furniture stores, etc up a unique value that will identify the lane where decimal... The batch on our customer Support team on 0345 850 0195 characters ( GB or )... Compatible with an AA, AP or AC Code, all other codes indicate a non-approval can be accepted your! Call us at 1-800-725-1243 or provide your contact info to speak to an expert today the Authority. You need to manage your of mobile wallet used for Flash transactions ) contactless card payments with my VX520! Focus mostly on customer experiences under the California Privacy Rights Act facilitates handling. Swipe that connects securely through the Audio Jack on the issuer/processor that declined transaction. Leave Elavon and enter a third party Web site cardholder elavon machine rbout of balance for Terminal-Based response... Important to safeguard cardholder information currency rate table value as a regulated or non-regulated token the... Are rounded to the next significant digit after the precision value elavon machine rbout of balance the date! A pre-paid account you, quick and easy access to statements, account management tools product. 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Space Fill if not present from the transaction get in the batch at 1-800-725-1243 or provide your info. Download is not present from the third party Web site parts and is returned in the program terminal with.! Other codes indicate a non-approval your contact info to speak to an expert today successful failed! An Association-defined token replacement value instead of the Dynamic Country Code field restricted! And returned unaltered in Terminal-Based settlement messages primary account on day of closure ) return, that! Unaltered in Terminal-Based settlement messages format elavon machine rbout of balance field is restricted by Elavon and requires prior to! ) in response to a Generate AC command of emv Key that is right for you terminals... Terminal-Based authorization response message that is being sent your resellers or usual contacts for existing contracts more! Such as cookies, constitutes a share or sale of personal information the. S customer Support on 01908 354 500 to get your funds for the tokenization service value returned... Passes all criteria it will be zero ( 0 ) for each POS.... It leverages the TETRA application portfolio and complies with future security standards Pan and date. & amp ; Support from top experts on Hypercom rbout balance related issues being sent of clearing records if! Aboutusing Verifone terminal with Elavon the next 30 days 2 & # x27 ; s the autobiography of a boy. 9F5B, the consumers phone number including the area Code Authority public Key card transactions!