Solved: Hello. There could be an issue with your default browser blocking the download of LockDown Browser. https://download.respondus.com/lockdown/download.php?id=947241074, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus, https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked, https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown. Copyright Windows Report 2023. The open tab in LockDown Browser contains a spinning loading icon that tells you when the page is fully loaded. In the case of the screenshots below, the spinning icon is indicating the page has not yet finished loading. This browser helped thousands of universities to administer exams. Guiding you with how-to advice, news and tips to upgrade your tech life. Unable to continue Exam title indicates a webcam must be used, but the course is unknown to our system. LockDown Browser goes to extra lengths to also protect the exam by blocking print functions, copy and paste, and screenshots. Sorry we couldn't be helpful. Lockdown Browser for ALEKS must be installed even if you already have a different version installed that is used by your school. If you experience problems with the Lockdown browser, visit Respondus Technical support, Knowledgebase: Respondus LockDown Brower > Student Support FAQ for more information. You can now press the Take the Quiz button to take your quiz. Opera also offers a lot of security and privacy protection features and will alert users of phishing or malware attacks. On the "Security" tab, ensure that your settings are not higher than "Medium". Log-out and close Lockdown browser. Step 2: There are two ways to enable Respondus LockDown Browser for your quiz. Click Extensions. Click Respondus LockDown Browser from the "Course Tools" menu. When the LockDown Browser is enabled, students are prevented from opening additional tabs, accessing other applications on their computer, and taking specific actions while on the quiz (e.g. The right-click of the mouse and keyboard shortcuts get disabled, making it hard to copy and paste. Before starting to tweak the Windows and browser settings, lets go through a couple of checks to eliminate some of the potential causes for this error. Once the school pays, everyone gets catered to in the plan. (source). Not associated with Microsoft. Bypassing the router and plugging straight into the modem may help. If you did an online exam during the corona period, you might have had to download the LockDown Browser. December 07, 2021 11:32 a.m. For additional information regarding the outage, please view the After Action Report. The sections below provide several methods for resolving this issue. Blackboard Learn Testing Best Practices for Faculty, Request a Blackboard Community/Organization, How to Use the Follett Discover Adoption Tool, Sexual Misconduct & Discrimination Reporting. Still having issues? Temporarily shut down all antivirus and firewall software on the computer and try the exam again. It also blocks other applications on the device so students cant switch to another browser or application while taking their exam. When you click on the icon, it will open directly to myMason/Blackboard, where you can log in and find your course. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Use Opera browser for seamless and secure downloading. Here is a common error we are hearing that faculty are encountering in Canvas Quizzes when the Lockdown Browser is applied and the solutions to help resolve them: Student attempts to take the quiz and sees the following error: Error: Unable to continue-exam title indicates a webcam must be used, but the course is unknown to our system (source). There should be a "Launch Lockdown Browser" button. Cause : LockDown Browser installation may be corrupt or running in an inconsistent state Resolution #1: It's possible some programs may be interfering with LockDown Browser. When students use Respondus LockDown Browser to access a test, they are unable to print, copy, go to another URL, access other applications, or close a test or quiz until it is submitted for grading. It locks all other applications on the computer so that you can't access any of them during the exam period. You deserve a better browser! You may also need to remove Google Chrome, by . Environment Desire2Learn (D2L) Respondus Lockdown Browser Operating Systems: Microsoft Windows MacOS Chromebook Cause Students will need to installed the Respondus Lockdown Browser for taking tests online Resolution Clicking too soon has been reported as a potential cause of issues. When an assessment is started, students are locked out of these functions until they submit their exam for grading. Old Instructors Guide for trying to use both. Run the System & Network Check. Click that button. LockDown Browser (by Respondus) is a custom browser that locks down a student's computer when they take a test in HuskyCT. What are the features of the LockDown Browser? Answer. What can I do if I can't install LockDown Browser? While taking assessments using LockDown Browser, students are unable to print, copy, go to other web pages, or access other applications. If this is the first time you are accessing LockDown browser, you will be asked to Authorize the application. The first thing to do is to ask your instructor to "open the LockDown Browser Dashboard for the course". 1. 10 Best Online Games on Google Chrome 2022, Fix: You Exceeded Your Current Quota Error on ChatGPT, Top PDF Editor Chrome Extensions [Edit, Fill & Sign Online], Another Operation on Google Chrome Is in Progress: 6 Fixes, the best interactive training module software to host your online courses, webcam is not working on the Lockdown browser. If youve taken any online courses, then youre probably familiar with LockDown Browser. Its also advised to use Ethernet over a Wi-Fi connection as its likely to slow down or fluctuate when using the browser. A test with a common LockDown Browser error will have an error message and fix it button in the LockDown Browser column. To Prevent This From Happening When LockDown Browser is required on a test in a Classic course site, the text "- Requires Respondus LockDown Browser" is added to the end of the test name. If your instructor has given you a practice test using LockDown Browser, take the practice test on the computer you plan to use, at least 24-48 hours before the actual test. LockDown Browser is a custom browser that locks down the exam environment within specific learning and assessment systems. Once you access the quiz, click on the next page. However, some users have reported the LockDown Browser is not installing. Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. Exam not attempted. Check the version of the LockDown Browser you use. Download the latest Emory installer for Respondus LockDown Browser, Robert W. Woodruff Library Review Video Tutorials, Getting Started, and Resources. Click Continue to LockDown Browser. If the device's internal camera is not selected, work through the troubleshooting steps below until the issue is resolved: . Try changing the account type to an administrator. To use LockDown Browser in your course, see the following steps to enable the application: Log into canvas.ubc.ca and select a course from your dashboard Go to Settings Click the Navigation tab at the top Locate LockDown Browser from the bottom group of items Click the triple dots icon > Enable Scroll down to the bottom of the page and click Save Once this change has been made you may continue with the system check as usual and the test will load with no problems. There is another possibility that your current default browser is blocking the download of LockDown Browser for some reason, such as a corrupted browser cache or cookies. Solution In Blackboard under Course Management go to Course Tools > Respondus LockDown Browser Note: If you show a "Getting Started" Video page, click the box " Don't show this page again " and click the button " Continue to Lockdown Browser " This page will not show up the next time you access the Lockdown Browser Dashboard. Open the App Store on your iPad and search for Respondus, Inc. to find the Respondus LockDown Browser application. The LockDown Browser has many features that ensure exam cheating doesnt through. . Use a supported standard browser such as Google Chrome or Firefox to log into Brightspace. They will have . Help us improve this article with your feedback. In the window that opens, select "Delete Personal Settings" and then click on the Reset button. If the problem persists, try using the computer on a different network, or using a different computer on your main network. * The instructor should open the LockDown Browser Dashboard tool for the course and ensure no errors appear for the exam in question. Check if there are open programs; close them. Respondus Tools are . If this doesn't fix the problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 540 Asbury Cir Start LockDown Browser, log into uab.instructure.com, and select this course. It's not uncommon for an instructor to forget to do that, or if they are new to using the tool might just assume it's going to work when they copy the course. Some of the features include: The browser offers a two-month free trial for teachers, students, and institutions. After logging in, go to the quiz in Brightspace. In Blackboard under Course Management go to Course Tools > Respondus LockDown Browser. After installation, simply click the Start Scan button and then press on Repair All. Preliminary steps to fix the LockDown Browser. ; Select check for new version or check for update. While attempting to take a quiz in the Respondus Lockdown Browser, you may encounter an error message that reads Error: Course (OK), Exam (UNKNOWN). When students use Respondus LockDown Browser (LDB) they are unable to print, copy, go to another URL, or access other applications. Contact Technology Services ASAP. Analytics, Browser is not compatible with respondus lockdown browser, Respondus detects wrong version of Chromeinoperable, API return for Quiz assignment not correctly showing LockDown Browser config, Respondus Lockdown Browser + students accessing and submitting an "Excel" file. "Error: Unable to continue - Exam title indicates a webcam must be used, but the course is unknown to our system. Lockdown Browser is a locked browser for taking quizzes in Elearning. If not, try troubleshooting or changing the type of network from Public to Private. When taking a test using LockDown Browser, students are unable to print, copy, go to other websites, access other applications, or close the test until it is submitted for grading. LockDown Browser appears as malware or a virus This is a potential problem when installing Respondus Lockdown Browser. Students should download the product once by attempting to access a test using it. Scroll down and find Screencastify. For Windows users, go to control panel and select "Network and Internet." Once there, click on "Internet Options". 2) Select the "Help Center" button from the toolbar in LockDown Browser. Labels Canvas Tags: broswer lockdown respondus webcam Security software or an "anti-malware" program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. If you still get this error, contact your instructor. Click on the Virus & threat protection tab. If you are having troubles fixing an error, your system may be partially broken. When LockDown Browser is required on a test in a Classic course site, the text "- Requires Respondus LockDown Browser" is added to the end of the test name. "There is a problem with the LockDown Browser settings for the exam. Follow these easy solutions for a quick fix. Course unknown error when using Respondus LockDown Browser Created by Stephen Ashby, last modified by Tammy Voigt on Oct 24, 2022 Problem When attempting to take a quiz or test using Respondus Lockdown browser, the student receives one of the following errors: "Course unknown. Turning off Real-time protection should allow users to install LockDown Browser without any issues. Time-saving software and hardware expertise that helps 200M users yearly. The solution is to change the server location Respondus uses to locate exams. This will give you time to correct any problems before taking the actual test. Users can browse and download files securely with Operas free built-in VPN. This will give you time to correct any problems before taking the actual test. The Dashboard will list all of the quizzes in your course and whether or not they are currently set to require LockDown Browser and Monitor. Respondus LockDown Browser is a free application available to download and install in the App Store. 3) The Help Center screen now appears. 2) If you are sure that you are accessing the quiz following the instructions in step #1 above, the problem could be caused by security settings on your computer, ISP, or network. Your security software, such as a third-party antivirus might be interfering with the browsers functionality. Sometimes following links in notifications or in the 'To do' section of your Dashboard will fail to send all of the necessary parameters to the Canvas server. To resolve this issue, please do the following: Use a supported standard browser such as Google Chrome or Firefox to log into Brightspace. Its also advised to use Ethernet over a Wi-Fi connection as its likely to slow down or when! 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