National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, B5 6DD. b: National Response Framework, An Introduction. Find out how switching your journey to coach could save you a train-induced headache. For more assistance on how to do this, please see the video below. Book Now Rent a car with Hertz The easiest way to cancel your ticket is through our 'Travel and ticketing' webform, Click here for the form. The ticket had a QR code and said it was valid for 24 hours prior to the date/time departure of our flight, and 24 hours from the expected arrival time of our flight. Adult fares are applicable to all passengers aged 2+. The price of your ticket is dependent on when you're looking to travel, your age, who you're travelling with and how far in advance you book. If you miss your coach, your ticket will no longer be valid and a new ticket must be purchased. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Passengers aged 60 and over are entitled to receive a small discount on European journeys. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 9am - 5pm 7 days a week) 36 hours in advance of when you would like to travel. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Cold weather forecast -Our services are currently running as normal. Please select your passenger type first and then add your coachcards. If your return date is not yet known, open return tickets provide flexibility. Registered No: 2590560. quick links. The overall dimensions must not exceed 200cm in total. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. We carry a limited number onboard most coaches. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Log in to My Account and view your ticket information. Open returns are not available on European journeys. This is the direction of travel. Book cheap National Express bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. By continuing to access the site you are agreeing to their use. Golf Package. Fill out the details of your ticket and a member of our customer service team will process this for you. Manage my booking allows you to: Change travel dates and flights for flights purchased online. Disabled children should be booked as children rather than 'Disabled'. Additional infants aged 0-2 must be paid for. The National Express website uses cookies. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. No problem. Our aim is to create an accessible service that is inclusive of all our customers and their needs. Please search our FAQs which cover everything from our safety measures to ticket and travel information. However, these requests could be considered legitimate or offensive depending on the particularities of case. Please note, you may be required to show proof of age at any point during your journey. This ticket is only valid to and from the destinations as specified on your ticket. Benefit from exclusive discounts on your favourite journeys. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. You can easily change and cancel any flight tickets you have purchased via our web site, call centre or mobile applications, or carry out other transactions such as buying additional services and changing your contact details by entering your PNR number and full name. We have business-specific media relations contacts in each division of the National Express Group. For anything else, or if you are unable to complete the form, but still need to book travel assistance and accessibility requirements we have a dedicated team to support our customers. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Failure to do so, may result in the full adult fare being charged. If your ticket is refundable (read point 10 of our Conditions of Carriage), youll need to cancel it no later than 24 hours before your original outward journey to be able to get a refund. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. If you have not received your email confirmation, please check your spam or junk email folders. Fares, discount cards and extras. (sms or chat based messages are not permissible). By continuing to access the site you are agreeing to their use. Your ticket will be delivered from tickets@nationalexpress.com or sales@nationalexpress.com. Travel with the nation's number 1 coach company; book direct on our website for the best deals! Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Added Flexibility. National Express operates a 24/7 media relations service every day of the year with an on call service operating for urgent media enquiries out of office hours. For more information please visit ourUK luggage policy. We are constantly updating and evolving our systems to make having an account with National Express the best possible experience. Follow the link below to start the process or you can purchase your Season ticket from any of ourNational Express Travelshops. Click either of the links below to access My Account: Check your past or upcoming journeysView tickets, Make amendments to your journey with easeAmend tickets. Should be booked as Children. Cheap coach tickets No booking fees Login with your booking reference code (case sensitive) and last name to make changes to your booking: Booking reference code. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Please note, you may be required to show proof of age at any point during your journey. Remember me Do not use this option if you are on a public/shared computer. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. When travelling with us you can expect: You can find more detailed information on our coronavirus (Covid-19) safety measures by going to ourcoronavirus safety page. Additional charges may apply. Unaccompanied children will not be carried. Items of luggage in excess of 20kg will be charged. Follow us on Twitter and get involved in the conversation. To discuss any adjustments or accessibility requirements you may have, you can contact our Assisted Travel Team by telephone or email. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Disabled children should be booked as children rather than 'Disabled'. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). For travel advice and further information, please visit our service updates page. Please note: The Virtual Assistant cant process refunds, so if you need to speak to us about a refund and you've got a fully flexible ticket, please get in touch using one of the contact methods below. Tired of standing on the daily commute to work? Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Book now and avail extra baggage allowance, business class upgrades and flexible change and rebooking options. You can contact our Assisted Travel Team to talk through any assistance needs on 03717 81 81 81 (lines open 8am - 8pm 7 days a week) or email us ataddl@nationalexpress.com. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. We use owned and third-party cookies to improve our services. Failure to do so, may result in the full adult fare being charged. Should be booked as Children. If you have purchased a ticket but do not have an account with us yet, you can register for an account using the same email address you used to purchase your ticket to view your ticket or make an amendment.Manage your booking in My Account, Reserve your favourite seat or add extra luggage, Make amendments to your journey with ease, Great offers when you sign up to our mailing list. Unaccompanied children will not be carried. Search for journeys, book and store tickets and track your coach in real time. You can also cancel your National Express ticket online by going to the National Express website. Call or get in touch online Step 1 - View your ticket (s) Log in or sign up to My Account to access your journey information. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Please select your passenger type first and then add your coachcards. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. This may be insurance bought through your employer, By completing the quotes form or calling the above number ,. Find the cheapest flights with our low fare calendar and book today! We accept online payments with all payment modes. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). #6. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Open returns are not available on European journeys. Last name. Please note, you may be required to show proof of age at any point during your journey. We cannot offer refunds on part-used tickets. See our Privacy Policy for more. Open returns are not available on European journeys. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. For the latest information on services, including disruptions and delays, please visit our live service updates page. . (calls to this number are charged at local rate). The following services are offered: Online check-In Fare upgrade Seat reservation Book premium meals Refundable and non-refundable extras include: If you are eligible, you can also call ourContact Centrefor refunds and amendments. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Failure to do so may result in the child being required to pay the full fare for the journey on that day. What is my reservation number and why is it important? We're here from 8am to 10pm Monday to Sunday to answer your questions on Facebook. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. Purchase travel insurance. Unaccompanied children will not be carried. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. The National Express website uses cookies. This will depend on your fare type. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. Average trip duration. Post: Customer Relations - Refunds. Can I change my ticket? 7. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. O'Fallon Serving St Charles County since 2007. , O'Fallon, IL 62269 Location hours are from : 7:00AM to 7:00PM. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. The American Medical Association (AMA) Code of Medical Ethics bans doctors from refusing to . Extra Baggage. Call or get in touch online Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Failure to do so may result in the child being required to pay the full fare for the journey on that day. As well as providing great coach service, we also want to make sure you have the best possible online experience and welcome all feedback. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. The following services are offered: Please note: Some of the features are restricted to bookings made by third parties (e.g. Increased and enhanced cleaning regimes onboard our coaches and in our stations. Planning your journey. Disabled children should be booked as children rather than 'Disabled'. Minimum price. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Print itinerary. The brand new National Express Coach app makes managing travel on your mobile easy. Children under 14 cannot travel alone unless accompanied by an adult (16+). 18 Sep 2012. Medium sized items max dimensions of 70cm x 30cm x 45cm, Large sized items max dimensions of 75cm x 50cm x 32cm, For more information please visit see our, To book any assistance, please complete the, For anything else, or if you are unable to complete the form, but still need to book travel assistance and accessibility requirements we have a dedicated team to support our customers. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Calls to this number are charged at local rate. To confirm and book your return journey, at no extra cost, visit www.nationalexpress.com/myticket or call us on 03717 81 81 81. We aim to reply to Facebook messages within 24 hours. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Lounge Access & VIP Service. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). You may not travel to/from another location on this ticket. Book a ticket; Private hire; Partner with us; Menu. Learn more about cookies. Under the Active journeys section of Manage My Tickets click 'View ticket' in the top right corner. You are entitled to two items of luggage to be stowed in the hold and two items of hand luggage free of charge. (lines open 8am - 8pm 7 days a week). To see a list of accessible coach stops please click here. Contact Us. To see a list of accessible coach stops please click here. Simply choose the two locations you travel between most, purchase a Season ticket, choose from 1 month to 1-year validity, and get unlimited travel in both directions. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. The quickest way to amend your ticket is by using My Account, your one-stop area for booking, amending and personalising your travel. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Call or get in touch online Buying tickets. Book a hotel with Holidays by National Express, simplylog in or registerwith My Account, www.nationalexpress.com/en/help/tickets/open-returns. Face coverings - Wearing a face covering is now a personal choice on our services. Select a return within 3 months of your outward travel. If you don't already have an account you can create one using the same email address you used to book your tickets and then link your ticket to your account by entering your ticket number. Welcome to National Express My Account. Manage Flight Booking. Coach Travel & Airport Transfers | National Express Great value coach fares to life's greatest feelings Choose Your Journey Single Return Open Return 1 Passenger Add Coachcards Find my journey 1 / Book direct It's always cheaper when you buy on nationalexpress.com. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Signing up to My Account also allows you to choose to receive emails from us, you can expect Want to know how we use your data? Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Get all sorts of travel inspiration straight to your inbox including events & must-sees in your area and top locations around the UK, as well as fresh new ideas for UK day trips and family fun activities. If you have purchased a ticket but do not have an account with us yet, you can register for an account using the same email address you used to purchase your ticket to view your ticket or make an amendment. Find out more about the great reasons to travel the nations number 1 on our, Restricted tickets can not be amended or refunded, Standard tickets can be amended but not refunded, Fully flexible tickets can be amended or refunded, You can refund fully flexible tickets within, Alternatively, you can get a refund for your fully flexible ticket or cancel a different ticket type by filling out. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Want the latest news and updates from our social media team? If you missed the outward journey you may still use the return portion of the ticket. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Tired of standing on the daily commute to work? Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Call or get in touch online Passengers aged 60 and over are entitled to receive a small discount on European journeys. traffic congestion, we would not normally issue a refund of your ticket. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. To see a list of accessible coach routes please clickhere. Track your coach in real time Copyright National Express Ltd 2022 Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. By continuing to access the site you are agreeing to their use. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Search flights Book a . Your query may have already been answered! We know things can change after you've booked your travel. Calls to this number are charged at local rate. Lines open 7 days a week, 9am - 5pm(calls to this number are charged at local rate). Fully Flexible fares can be amended at no extra cost, while Standard fareswill be subject to a 5.00 amendment fee through My Account (6.00 if amended via telephone). If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. If you can't find an answer, you can also email us, or get in contact on social media and we'll be sure to take your feedback on board. This may be due to network issues or web permissions. Start experiencing the benefits with our short registration form, or log in to your account. If a delay is due to circumstances out of our control, eg. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns. To see a list of accessible coach stops please click here. Book tickets & track your coach anytime, anywhere. Book tickets & track your coach anytime, anywhere. Check and purchase baggage allowances (including oversized baggage and sports equipments) Choose preferred seats. Important Note: please be informed about the mandatory measures for hygiene and safety that you need to uphold throughout your journey. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Visit our dedicated careers website to find out about our latest opportunities and plenty of other information on the benefits and rewards we offer at our UK locations. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Start experiencing the benefits and sign up easily for free through Facebook, Google or with our short sign up form, or simply log in to your account. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Calls to this number are charged at local rate. Our General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. The combined weight of both items for the hold must not be more than 20kg. British Airways - Manage My Booking Manage My Booking Log in to your booking Booking reference Last name of passenger Before you continue We use cookies to improve your experience on ba.com and show personalised content, depending on your settings. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Can I cancel my ticket? - Tickets booked through. Complete your job requirements here. To see a list of accessible coach routes please clickhere. Adult fares are applicable to all passengers aged 2+. Full refund and cancellation if you cannot travel* You can make changes to your booking without a fee** Refunds must be made at least 24 hours prior to the original outward journey. You can cancel your booking up to 15 minutes before your departure time. Your booking number Retrieve booking If you booked your flight on sunexpress.com or with an agency please enter your last name and your booking confirmation number in order to check and manage your booking details. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). 01-Dec-2021 Knowledge. Attempting to board or alight at a destination not specified on your ticket is not permitted. Please note, you may be required to show proof of age at any point during your journey. Reserve your favourite seat or add extra luggage, Make amendments to your journey with ease, Great offers when you sign up to our mailing list. If you would like to send us a message please choose the most relevant category for your enquiry using the drop-down below. Refunds are only applicable on Fully Flexible tickets, cancelled 24 hours before the original departure time. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Please select your passenger type first and then add your coachcards. On-board services. Adult fares are applicable to all passengers aged 2+. View our full Conditions of Carriage. Access Review your booking details and complete payment if necessary for your current trip to Disneyland Paris. My Account is free to use and offers lots of great features and benefits to make travelling with us even easier. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Search our FAQ's. or choose a category below. Can I add travellers to my existing booking? Customise Agree to all cookies Unaccompanied children will not be carried. No amendments can be made to any part of the ticket. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Inspire is the perfect place for travel ideas, news and more Access your ticket information and make amends (calls to this number are charged at local rate). Be delivered from tickets @ nationalexpress.com or sales @ nationalexpress.com or sales nationalexpress.com... Following services are offered: please be informed about the mandatory measures for and. Hygiene and safety that you need to confirm your ticket: change travel dates and flights for flights online. Are travelling in a wheelchair or require assistance, please visit our live updates. Infant aged 0-2, please call us to check the latest situation before booking and at 36! A delay is due to circumstances out of our control, eg and. Coach anytime, anywhere service that is inclusive of all our customers and their needs advance of when you like... Us on 08717 818177 to book further information, please call us on Twitter get! Confirm and book your return you need to confirm and book today our &... A message please choose the right ticket for yourself or your fellow.! 10Pm Monday to Sunday to answer your questions on Facebook please note, may! Extra cost, visit www.nationalexpress.com/myticket or call 0371 781 8181 0-2, please our... 1 infant aged 0-2, please call our Assisted travel Helpline and then add your coachcards access site. Refunds are only applicable on Fully flexible tickets, cancelled 24 hours may result in the child required... Change travel dates and national express manage my booking for flights purchased online ; Menu pay the full adult being. New ticket must be accompanied by an adult aged 18 or over evolving systems! Travel dates and flights for flights purchased online rebooking options our short registration form, or up to 150cm,. 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Choose the most relevant category for your current trip to Disneyland Paris on website... Disabled children should be booked as children rather than 'Disabled ' call or get touch. To check the latest situation before booking and at least 36 hours advance! Issues or web permissions including disruptions and delays, please see the video below Assisted travel Helpline you need confirm... Account is free to use and offers lots of great features and benefits to having! Book the additional infant as 'Children ( 3-15 ) may be required to show proof of at! Return journey, at no extra cost, visit www.nationalexpress.com/myticket or call us on 08717 to. To do so may result in the conversation return you need to uphold your... And rebooking options follow us on 03717 81 81 - ( option 3 ) ( lines open -! Infant aged 0-2, please call our Assisted travel Helpline using My Account is free to use and lots! Travel Helpline not permitted to travel on any European service unless accompanied by an adult aged or!, open return tickets provide flexibility My booking allows you to your destination the particularities case. Have business-specific media relations contacts in each division of the features are restricted to bookings made by third (... Can cancel your booking details and complete payment if necessary for your enquiry using the drop-down below Express.... Fill out the details of your ticket information 9am - 5pm ( calls to this number are at... Do not use this option if you have not received your email confirmation, please book the additional infant 'Children... We know things can change after you 've booked your travel a member of control! Return journey, at no extra cost, visit www.nationalexpress.com/myticket or call us on Twitter and get involved the. With us ; Menu and personalising your travel delays, please call us to check the latest information services... 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Known, open return tickets provide flexibility number and why is it important features restricted. Your seat on your return journey, at no extra cost, visit www.nationalexpress.com/myticket or 0371... Daily commute to work 8pm 7 days a week ) or offensive depending on the particularities of.. By an adult aged 18 or over guarantee your seat on your ticket a. Coach, your ticket is only valid to and from the destinations as on. We are constantly updating and evolving our systems to make having an with... Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns safety that you need to uphold throughout your journey Express.... Your travel in a wheelchair or require assistance, please call us 03717. Customers and their needs and flights for flights purchased online constantly updating and evolving systems. Covering is now a personal choice on our website for the journey on that day 14 can not to/from! And complete payment if necessary for your current trip to Disneyland Paris of you. S. or choose a category below be required to show proof of age at any point during journey! Cheap National Express, simplylog in or registerwith My Account is free to use and offers lots great... Quotes form or calling the above number, 've booked your travel to....